VoidExpanse/Troubleshooting: Difference between revisions
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== Issue: Cannot start Singleplayer game == | == Issue: Cannot start Singleplayer game == | ||
There are | There are a few likely possible reasons why you may not be able to play VoidExpanse. Try and see what works for you! | ||
=== Antivirus blocking application / Unable to launch server === | === Antivirus blocking the application / Unable to launch server === | ||
Your antivirus is blocking VoidExpanse application. The best option to solve this issue would be to add VoidExpanse to your antivirus exclusions (white-list). | Your antivirus is blocking VoidExpanse application. The best option to solve this issue would be to add VoidExpanse to your antivirus exclusions (white-list). | ||
There are two files in Windows you have to add to the exclusions list: | There are two files in Windows you have to add to the Antivirus exclusions list: | ||
''<game folder>/VoidExpanse.exe | ''<game folder>/VoidExpanse.exe | ||
| Line 12: | Line 12: | ||
There are still a change that "VoidExpanse.Server.exe" can be sandboxed by antivirus. To check this, please start a new game, then comeback to the main menu and try to load the savegame. If it "VoidExpanse.Server.exe" has been sandboxed by antivirus, the savegame will not appear in the list. To resolve this issue please reinstall the game and be sure you've added the executables files listed above to the exclusions list. | There are still a change that "VoidExpanse.Server.exe" can be sandboxed by antivirus. To check this, please start a new game, then comeback to the main menu and try to load the savegame. If it "VoidExpanse.Server.exe" has been sandboxed by antivirus, the savegame will not appear in the list. To resolve this issue please reinstall the game and be sure you've added the executables files listed above to the exclusions list. | ||
=== Firewall === | === Firewall === | ||
Your firewall is blocking network access to | Your firewall is blocking network access to the ''local server'' OR ''master server''. Even in singleplayer mode VoidExpanse uses networking to connect to a server (which in this case is running on your computer, so you don't need internet access). So, to resolve this issue both, the main application and server application should be added to exclusion list. | ||
'''Note:''' ''You DON'T need Internet to play single-player game.'' | '''Note:''' ''You DON'T need Internet to play single-player game.'' | ||
There are two files in Windows you have to add to the Firewall exclusions list: | |||
''<game folder>/VoidExpanse.exe | |||
<game folder>/Server_dotNET/VoidExpanse.Server.exe'' | |||
=== Antivirus removing some critical files === | === Antivirus removing some critical files === | ||
Some people reported that some critical files, such as server executables were removed by their antivirus. You have to add these files or the whole folder into exclusions and the game would work. | Some people reported that some critical files, such as server executables were removed by their antivirus. You have to add these files or the whole folder into exclusions and the game would work. | ||
=== Antivirus blocking creation of child process === | === Antivirus blocking creation of child process === | ||
Singleplayer mode works with a local server running on your computer silently, in invisible mode. This requires permission for VoidExpanse to start a child process. Your antivirus may be blocking it. The best option to solve this issue would be to add VoidExpanse to your antivirus exclusions. | Singleplayer mode works with a local server running on your computer silently, in invisible mode. This requires permission for VoidExpanse to start a child process. Your antivirus may be blocking it. The best option to solve this issue would be to add VoidExpanse to your antivirus exclusions. | ||
=== Outdated MONO === | |||
Make sure you have the LATEST version of mono installed. | |||
Please read this article: http://wiki.atomictorch.com/VoidExpanse/Mono_compatibility | |||
Revision as of 06:11, 9 April 2015
Issue: Cannot start Singleplayer game
There are a few likely possible reasons why you may not be able to play VoidExpanse. Try and see what works for you!
Antivirus blocking the application / Unable to launch server
Your antivirus is blocking VoidExpanse application. The best option to solve this issue would be to add VoidExpanse to your antivirus exclusions (white-list).
There are two files in Windows you have to add to the Antivirus exclusions list:
<game folder>/VoidExpanse.exe
<game folder>/Server_dotNET/VoidExpanse.Server.exe
There are still a change that "VoidExpanse.Server.exe" can be sandboxed by antivirus. To check this, please start a new game, then comeback to the main menu and try to load the savegame. If it "VoidExpanse.Server.exe" has been sandboxed by antivirus, the savegame will not appear in the list. To resolve this issue please reinstall the game and be sure you've added the executables files listed above to the exclusions list.
Firewall
Your firewall is blocking network access to the local server OR master server. Even in singleplayer mode VoidExpanse uses networking to connect to a server (which in this case is running on your computer, so you don't need internet access). So, to resolve this issue both, the main application and server application should be added to exclusion list.
Note: You DON'T need Internet to play single-player game.
There are two files in Windows you have to add to the Firewall exclusions list:
<game folder>/VoidExpanse.exe <game folder>/Server_dotNET/VoidExpanse.Server.exe
Antivirus removing some critical files
Some people reported that some critical files, such as server executables were removed by their antivirus. You have to add these files or the whole folder into exclusions and the game would work.
Antivirus blocking creation of child process
Singleplayer mode works with a local server running on your computer silently, in invisible mode. This requires permission for VoidExpanse to start a child process. Your antivirus may be blocking it. The best option to solve this issue would be to add VoidExpanse to your antivirus exclusions.
Outdated MONO
Make sure you have the LATEST version of mono installed. Please read this article: http://wiki.atomictorch.com/VoidExpanse/Mono_compatibility